If you are looking for a cost effective solution for application maintenance and support, you have come to the right place. Hiris Technologies, a leading offshore software development company, allows you to outsource application maintenance and support to experts.

Application Maintenance and support help you reduce the headcount in your IT department and re-invest the resources in developing new solutions or processes for your business. If facts are to be believed, nearly 70% of the cost of any software (during its lifespan) goes into application maintenance and support activities. This means you would need to make provision for a good IT budget for application maintenance and support of the existing system. However, if you choose to outsource application maintenance and support to us, there is a great potential for cost savings.

We provide application maintenance and support services, which includes request based software services, enhancement services for third party products, and post release support. Our software application development, maintenance and support services encompass such activities as:

• Error tracking and debugging
• End user support
• Technical troubleshooting
• Application upgrades and enhancements
• Web content updates
• Quality assurance testing
• Documentation development and maintenance

Our expertise spans EMC| Documentation, Microsoft Technologies, J2EE, Java, SAP, BI & DW Applications, Mainframes, AS/400 and several other platforms, databases, languages, software, and enterprise applications.

Hiris Technologies believes in following a corrective, preventive and adaptive approach for all application maintenance and support related services. Our high level of competency in offering support services for your IT operations is based on the following principles:

• Ensuring smooth and transparent operations
• Ensuring availability of systems for use
• Reducing maintenance and support efforts
• Improving scalability and productivity over time
• Providing cost effective services
• Effective application support services
• Efficient knowledge transfer from existing staff

Our application maintenance services can handle all business application complexities- whether small or big. Our team has the necessary experience and expertise to correct any defects and also enhance the capability of the application. We not only provide you solutions at reduced maintenance rate but also ensure timely release of programs and issue resolution.

At Hiris Technologies, we provide application maintenance and support services only after we have well understood your business, technology road map, methodologies and applications. Our dedicated professionals support applications based on a wide variety of platforms and technologies, including Web and client/server applications. For both Software application maintenance and application support services, we follow established escalation processes to ensure timely response and issue resolution.

We have been able to satisfy the needs of our clients successfully when it comes to application maintenance and support services because we believe in:

• Continuous improvement of our processes and services to offer greater cost benefit to our clients
• Maintaining knowledge repository of all client issues for future reference
• Implementation of the lessons learnt from past projects for wider scope and usability
• Maintaining long term relationship with clients
• Implementation of Stringent Quality Parameters
• Conducting root cause analysis for every issue

With us as your partner for all jobs related to software application development, maintenance and support, you can rest assured of cost effective and timely solutions like never before.

For more information, contact us. We are just a call away!